Returns- Start of the cancellation policy -
The cancellation right applies only to consumers within the meaning of § 13 BGB [Bürgerliches Gesetzbuch - Civil Code], for natural persons who enter into a business relationship with us that cannot be classified as a commercial or self-employed professional activity.
You have the right to cancel this contract within fourteen days without stating reasons. The cancellation period is fourteen days as of the day on which you or a third party named by you, other than the freight forwarder, took possession of the last goods.
To exercise your cancellation right, you must inform us about your decision to cancel this contract in a clear declaration (e.g. a letter sent by post or by e-mail). You may also do this using the enclosed specimen cancellation form, but this is not mandatory.
Click here to open the cancellation form (PDF).
The cancellation must be addressed to:
To be within the cancellation deadline, it is sufficient if you send the declaration of cancellation off before the expiry of the deadline.
Consequences of Cancellation
If you cancel this contract we shall be obliged to refund all payments that we have received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a different mode of delivery than the cheapest standard delivery offered by us), forthwith and within fourteen days of the day on which we receive your declaration of cancellation of this contract.
We shall refund your payments using the same method of payment as used by you in the original transaction, unless specifically agreed otherwise with you; in no case shall any fees be charged to you for this refund. In the event of a return or cancellation by the consumer, the consumer shall bear the costs of return delivery himself. We may refuse to refund payments until we have either received return delivery of the goods or you have furnished proof that you sent the goods back to us, whichever event occurs first.
You must send the goods back to us promptly and in any case no later than within fourteen days from the day on which you inform us of your cancellation. The deadline is observed if you send the goods off before expiry of the fourteen-day deadline.
You will only be liable for any loss of value of the goods if such loss of value is due to handling on your part that is not necessary for you to inspect the condition, properties and functions of the goods.
Return deliveries sent freight collect cannot be accepted by our warehouse.
Exclusion of Cancellation Right:
The cancellation right does not apply to long-distance contracts for delivery of sealed goods that are not suitable for returning for health or hygienic reasons, if the seal was removed after the delivery, for the delivery of goods if they were inseparably commingled with other goods after delivery, and for the delivery of audio or video recordings or computer software.
- End of the Cancellation Policy -
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